Why you should keep callers from staying on hold

You need something or have a problem, so you call the handy phone number only to be told all agents are helping other callers, your call is ever so important, and it will be answered by the next available agent. Then you put your phone on speaker, set it down, and brace yourself for several minutes of music you’d never listen to voluntarily.... Read More

What to consider when choosing a variable- or fixed-rate loan

With interest rates rising, our team is getting a lot of questions from customers about whether to choose a fixed- or variable-rate loan. Economic pundits expect the Federal Reserve will continue to raise rates throughout the year in response to continued inflation. Here are some key considerations for anyone looking to finance a loan.... Read More

Insource or outsource IT: Seven questions to drive a decision

The Wall Street Journal ran an article several months ago questioning if IT departments are a thing of the past. The idea stuck with me. Hiring is hard right now. There are five million open jobs and simply not enough people ready to go to work to fill them. Couple this with inflation driving up the cost of a full time IT staffer and business owners are scratching left their heads. Here are questions to consider if your team is trying to solve the insource or outsource riddle.... Read More

Market jitters – don’t panic!

So far this year, markets have been under considerable pressure and continue to experience high levels of volatility. This has resulted in large market swings, both positive and negative. As equity and fixed income assets across the globe decline in unison, it is imperative to tune out the day-to-day headlines and remain committed to the strategy of a personalized financial plan. ... Read More

Despite the Headlines, Now is Still a Good Time to Buy a Home

House hunters this spring may feel like the deck is stacked against them even more so than last year. Interest rates are going up, home values continue to increase, and the demand is still in favor of sellers. Those who have been waiting to buy shouldn’t be discouraged though. The reality is you can still find a great home with the right strategy that fits your goals.... Read More

The Power of Mentorship to Support Career Readiness

Mentorship can happen at varying levels, from one-off micro-mentorship opportunities to deeper connections that span decades-long careers. Further, mentors come in all shapes and sizes, from personal relationships to work peers or managers to educators and coaches.... Read More

Business Growth: Hiring and Benefit Trends

“If you want one year of prosperity, grow grain. If you want ten years of prosperity, grow trees. If you want one hundred years of prosperity, grow people.” That ancient proverb is applicable today, as it was thousands of years ago, maybe even more so, when it comes to working with people, versus having them work for you.... Read More

How Healthy is Your Nonprofit?

It’s time for your next nonprofit board meeting.  Are you feeling anticipation? Excited?  Anxious? Dreadful? Hopeful?  I’ve felt all of those, sometimes more deeply than others.  It accompanied board service as a volunteer and running a nonprofit as paid staff for decades. ... Read More

It’s Time to Switch to Skills-Based Hiring 

Indiana tech leaders, like other employers across the globe across all sectors, are struggling with how to attract, retain and grow needed talent. We have a suggestion that could dramatically increase the Hoosier prospective talent pool: stop requiring college degrees and inflated years of experience for positions that don’t actually require them. ... Read More

A Crisis Communications Plan is an Essential Business Tool

It’s the phone call every business leader dreads. A crisis is taking place, and decisions need to be made immediately. Who should be notified? What information do you need to give them? Who will respond if the media reaches out? What should you post on your social media platforms?... Read More

Why Interoperability Should No Longer Remain An Obstacle In Healthcare

The American healthcare system has long been burdened by interoperability issues preventing easy access to and sharing of important patient health data. Amid the ongoing COVID-19 pandemic, those issues have created additional challenges for physicians, administrators, and other industry partners. If these problems persist, they could impact provider business models negatively.... Read More

Are You Protecting Your Identity?

The Federal Trade Commission (FTC) received 2.8 million fraud reports in 2021 from consumers.  2.8 million!  Consumers reported fraud losses of $5.8 billion in 2021, which was an increase of 70% in comparison to 2020. ... Read More

Preparing Technical Talent for Management

Companies can ensure technical professionals are prepared to manage others but only if they’re willing to reconsider their approach. To secure and keep a deep bench of tech talent, successful organizations invest in the professional development of their engineers and technical professionals.... Read More

How Indiana is Helping the U.S. Win the Hypersonic Race

The daily, horrific reports from Ukraine show just how far Russia is willing to go in what amounts to a senseless and unprovoked war. The tragic toll on human life is unfathomable. The situation reminds us of the importance of our strategic alliances with our European allies as Russia attempts to flex its military muscle.... Read More

Tips to Manage Your Allergies and Asthma This Spring

Spring is around the corner, which means warmer weather, fresh flowers and more time outside. While many are looking forward to the new season, spring can trigger something less favorable for others: asthma and allergies. According to the Asthma and Allergy Foundation of America (AAFA), approximately 25 million Americans, or 1 in 13 Americans, including 8% of adults and 7% of children, experience asthma. ... Read More

Transitioning Wealth to the Next Generation

"From shirtsleeves to shirtsleeves in three generations."  Nearly 90% of affluent families lose their wealth by the end of the third generation. This leads to financial ruin, the tragic loss of family relationships, and emotional stress. ... Read More

Can’t Start Writing? Try Starting in the Middle

“I just don’t know how to begin,” some moan. “I hate staring at that empty screen and that #%#^$% blinking cursor,” snap others. “I know exactly what I want to say, but I can’t get started,” complain a few. Fortunately, there’s a simple workaround.... Read More

Optimizing Health and Well-Being for Women and Their Babies

Childbirth in the U.S. can be dangerous, compared with other developed nations. Roughly every 12 hours a woman dies of a pregnancy-related cause, and 60% of these causes are preventable. In addition, many babies continue to be born too early, too small, or too sick to go home with their families.... Read More