Settlement in StubHub Refund Investigation

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Indiana customers who purchased tickets to concerts and sporting events through StubHub that were later canceled because of COVID-19 might be in line for a refund and not just a credit from the company. Attorney General Todd Rokita says Indiana is one of nine states and the District of Columbia to reach a settlement with the California-based company concerning its refusal to pay refunds. 

StubHub operates a ticket-reselling marketplace. Rokita says under the “FanProtect Guarantee,” customers received full refunds of the purchase price and fees if their events were canceled. However, the company changed that policy in March 2020 after a mass cancellation of events because of the pandemic. Instead, StubHub offered an account credit for future events.

Rokita says after the states launched a coordinated investigation, StubHub reversed course. It now offers refunds to customers who purchased tickets prior to March 25, 2020. 

The Attorney General’s office says the settlement involved 6,800 customers that either live in Indiana or purchased tickets to an Indiana event. In addition to policy changes within the company, the agreement also provides for a $382,500 civil penalty. Rokita says the fine will be waived if Indiana consumers get their refunds.

Editor’s Note: Questions? Call StubHub (866) 788-2482 or the Indiana Attorney General’s Office at 1-800-382-5516.