Josh Ross

Invest in quality conversations, not wide-ranging chats: closed vs. open generative AI

If you’ve ever had a customer service issue and sought a quick resolution, it’s likely that you have interacted with a chatbot. Fast responses, 24/7 availability and scalability have propelled chatbots to be the first line of customer service across a variety of industries.... Read More

City and State Have Created an Incubator for Tech Success

When it comes to education, atmosphere and climate matter. That includes everything from a well-lit classroom, engaging learning material and, most important, a teacher who is both a thought leader...... Read More